1. Overview

We wish to inform you that the tracking system operated by VFS Global is currently undergoing system updates and enhancements. As a result, there is a temporary limitation in our ability to access and monitor application statuses in real time.

These updates form part of a broader system improvement initiative, which includes the implementation of a new, unified tracking platform for all applications.

2. Impact on Tracking and Updates

During this interim period, the following limitations may be experienced:

• Real-time tracking updates may be delayed, limited, or temporarily unavailable

• Our team at MaXuba may not be able to provide status updates as frequently or as promptly as usual

• Certain tracking queries may not return complete or current information

Please note that these limitations are system-related and beyond our direct control.

3. Required Action

No action is required from your side at this stage.

Your application continues to be processed as normal, and this system update does not impact the adjudication or outcome of your application.

4. Application Outcome Notifications

Once a decision has been made on your application, you will automatically receive an official notification confirming that your outcome has been returned to the relevant Visa Application Centre.

This communication will be issued directly via the standard notification channels.

5. Resumption of Normal Service

Upon completion of the system updates, full tracking functionality will be restored. At that point, we will resume:

• Regular status monitoring

• Proactive client updates

• Standard communication timelines

6. Support and Assistance

We appreciate your patience and understanding during this period of system transition. Should you have any urgent concerns or require assistance, please do not hesitate to contact our team, and we will endeavour to assist you to the best of our ability.